Support

Get help with Lavo

Email support@getlavo.app with your question. You can also reach us from the app: open Settings and tap Contact support.

Subscriptions

• Restore a purchase: open Settings in the app and tap Restore purchases. It restores through your Apple ID, so it also works on a new iPhone.
• Change plan or cancel: in the app, open Settings and tap Manage subscription, or open the Settings app on your iPhone, tap your name, then Subscriptions. Cancel at least 24 hours before a trial or period ends to avoid the next charge.
• Refunds are handled by Apple: request one at reportaproblem.apple.com.

Your data

• Your wardrobe and settings stay on your iPhone. Delete them in Settings with Delete account, or by deleting the app.
• Photos you scan are sent, with your permission, through our server to a third-party AI service to identify the fabric. Our server does not keep them. You can withdraw that permission by deleting your data in Settings, with Delete account.
• To delete your account without the app, see account deletion.
• The full details are in our Privacy Policy and Terms.

Wash advice

Lavo's settings are advice only, not a guarantee. Always check the care label when there is one. If a result looks wrong, tell us at support@getlavo.app with the garment and the machine.

Lavo is operated by Mazi Labs Ltd, a company registered in England and Wales (company number 17512328).